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Increasingly, it is common to find content encapsulating documented expertise in the online world. From journals to presentations, blogs, and YouTube videos, there is an explosion of codified knowledge in digital form. With the rapid progress in Big Data solutions and structured and unstructured search technologies that can crunch through all forms of content in milliseconds, customers can instantly find the knowledge that is most relevant to them and easily navigate between related artifacts.
In the professional services industry, often more important than the expertise itself is knowing who has the expertise. This is especially true in environments where information, concepts, and thinking are changing rapidly. Historically, companies have done a poor job at being able to digitalize the talent attributes of their workforce. They often scramble at critical junctures, trying to find out who the real experts might be, which requires multiple calls and/or e-mails due to a heavy reliance on “word of mouth.” However, this is changing in the digital world. New networks are emerging outside the company walls that are capturing talent digitally in a more comprehensive and accurate fashion.
Seventy to ninety percent of the B2B customer journey is completed before sales reps are typically engaged. B2B customers are very diligent in their online research for major purchase decisions. With the proliferation of online information or special areas of expertise, independent and customer reviews, etc., customers’ major decisions on which firms to shortlist, invite to a project, or request to bid on a contract are determined even before any physical contact is made
Firms are beginning to adopt digitalization in the way they deliver services. For example, audit firms are starting to leverage in-memory technology to automate audit processes. Traditional audits, which previously took weeks to analyze the integrity of financial reporting, can now be automated with more extensive results in just a matter of hours. This type of digitalization provides great savings for both the audit firm and the customer and represents a key differentiator against competitors. In another example of digitalization in this industry, call center support has moved from simple call handling to requesting that callers digitally enter information to streamline the handling of the calls. In this way, calls can be assigned to the right expert, or an automated solution may be provided.
SAVIC qualified solution for Professional Services industry with inbuilt GST processes will help the businesses to quickly start running on SAP S/4HANA latest edition. The key advantage is in the speed at which the businesses are transformed onto digital platform. The ready to deploy solution covers all major processes like supply chain planning & execution, procurement, sales, projects into financials and controlling
Turning GST opportunities into sustainable business advantages is now the top agenda of most CFOs and CEOs. As we move away from tax arbitrage to an open economy across states, the effective use of right technology in managing business processes will soon become the key competitive differentiator. It is crucial to note that when efficiency takes the driver’s seat, technology becomes an imperative. If you’re wondering how, please read on.
Professional Services Industry solutions to manage supply chain process, improve management ability in planning, deliveries, and financial accounting. Professional Services companies can deploy the best solutions to improve the business process among suppliers and the adaptability in the changing market.
At SAVIC we are working on incessantly improvising on solutions for Professional Services industry on the latest digital platform SAP S/4HANA. We support the Professional Services businesses with our domain industry experience and SAP expertise to quickly realize organizational goals.
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