24×7 Monitoring & Support — Always Watching. Always Ready.
24×7 monitoring and support provides continuous visibility into cloud infrastructure, SAP systems, application performance and security events — detecting issues before they impact business and resolving incidents with SLA-backed response times.
Full-Spectrum Monitoring Coverage
From cloud infrastructure to SAP systems, application performance and security events — our operations centre monitors everything that matters to your business.
Infrastructure Monitoring
Continuous cloud and on-premise server, network and storage health monitoring
SAP System Monitoring
SAP S/4HANA, HANA, BW and application health and performance monitoring
Application Performance
End-to-end application performance, transaction and user experience monitoring
Security Event Monitoring
Real-time security event detection, log analysis and threat alerting
Incident Management
SLA-backed incident detection, triage, escalation and resolution management
Reporting & Analytics
Monthly availability, performance and incident trend reports for stakeholders
24×7 Monitoring Service Lines
Structured service lines covering every layer of your technology stack — with defined SLAs, certified engineers and proven ITIL processes.
Cloud Infrastructure Monitoring
- Multi-cloud monitoring across AWS, Azure, GCP, Jio, ESDS and Tata
- Compute, network, storage and database health dashboards
- Threshold-based alerting and escalation workflows
- Availability and performance SLA tracking and reporting
SAP Monitoring Operations
- SAP Solution Manager and CCMS alert monitoring
- ABAP, Java and HANA system health tracking
- SAP work process, dialog, background and spool monitoring
- Transport queue and batch job failure alerting
Application Performance Monitoring
- End-to-end transaction performance and latency tracking
- Business process health and KPI threshold monitoring
- Synthetic and real-user monitoring for web applications
- API response time and availability monitoring
Security Monitoring
- SIEM log aggregation and security event correlation
- Intrusion detection and anomaly alerting
- Privileged access monitoring and account activity tracking
- Compliance event logging and audit trail maintenance
Incident & Problem Management
- ITIL-based P1–P4 incident classification and routing
- 15-minute P1 response with dedicated escalation paths
- Root cause analysis and problem management process
- Stakeholder communication and status update management
Reporting & Governance
- Monthly SLA performance and availability reports
- Incident trend analysis and recurring problem identification
- Capacity and performance trend forecasting
- Executive dashboard and service review presentations
Built for Enterprise Operations
Our monitoring platform combines best-in-class tooling with deep SAP expertise to deliver proactive, intelligent operations at scale.
Unified Observability
Single monitoring platform covering cloud, on-premise, SAP, applications and security events
Intelligent Alerting
ML-powered anomaly detection reducing false positives and surfacing real issues faster
SAP Solution Manager
Deep SAP monitoring via Solution Manager with CCMS and business process dashboards
ITSM Integration
ServiceNow integration for automated incident creation, assignment and SLA tracking
Security SIEM
Centralized security event correlation and threat intelligence for proactive detection
Continuous Improvement
Monthly service reviews identifying trends and recommendations for ongoing optimization
The SAVIC NOC Difference
- Dedicated 24x7 NOC with certified cloud and SAP monitoring engineers
- 15-minute P1 response SLA with multi-tier escalation and management notification
- Unified monitoring across cloud, on-premise, SAP and application layers
- ITIL-based service management with ServiceNow ITSM integration
- Proactive operations reducing mean time to detect and resolve by 40%
- Proven delivery — India, UAE, USA, Malaysia, Singapore
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Ready for 24×7 Monitoring?
Talk to a SAVIC monitoring specialist and learn how our operations centre can protect your cloud, SAP and application landscape around the clock.