This is probably one of the most memorable graphics – it shows the impact of SAP Enable Now. You could also say it highlights the use cases of the solution across the software lifecycle.
Starting before the first touch, SAP Enable Now supports the onboarding of new users to any software. This includes pro-active enablement via simulations or interactive demos. A seamless transition into training, which takes a more formal approach usually, can be supported by eLearnings and documentation. Later in the project lifecycle, change and knowledge management are supported by SAP Enable Now and its capability to deliver in-app What’s New information pro-actively to the users. At this point, when roll-outs into other countries become a topic, the machine translation is a big efficiency driver. All these use cases increase the adoption of the implemented software.
Moving forward into the productivity driven area, the single source production which we have just covered saves resources by reusing existing assets across the SAP Enable Now portfolio. A highlight is the in-application guidance we have seen covered by SAP Companion – help at the users fingertips prevents disruption of the working flow.
Even at expert proficiency, users are glad to receive content targeted specifically at them, their role and task at hand. Here or even earlier, the integration of business process models, for example from SAP Signavio, helps to structure the enablement materials. On the other hand, having live simulations and interactive, media-rich content to explain business process models is a big plus as well. These last four impact areas help to raise productivity of the end users.
Of course, numbers matter. That’s why increasing the return on investment of SAP Enable Now and of the software application which is implemented is key. The prevention of help desk tickets is a key indicator of the value of in-app help. Further improvements can be shown by the user experience analytics, like showing drop-outs of guided tours, which are part of SAP Enable Now. In addition, the data about specific help objects being opened can give insight about process pain points. Mitigating process interruptions and pain points as well as pro-active information about upcoming changes and help at the point of need leads to a higher satisfaction and adoption of the target application, further increasing the ROI.
