Infrastructure & Managed Services

Maxcare - Infrastructure & Managed Services

SAVIC Maxcare provides end to end managed services mission critical applications such as SAP S/4HANA & SAP ECC, Cloud Application Management, Backup-as-a-Service, Disaster Recovery as a Service (DRaaS) and Remote Infrastructure Monitoring & Management.


Accelerate innovation adoption in the cloud

SAP Cloud Application Services

SAP Cloud Application Services helps customers adopt and run the latest SAP technology with reduced complexity and costs

SAVIC MAXCare in a Nutshell

Help to manage information flow, from Problem management to Change Management

Seamless Offshore Support 24X7

Card Image

Service Desk

Provides strategic central point of contact for customers and an operational point of contact for managing incidents to
resolution

Card Image

Change Management

Establish and enforce standardized procedures for efficient change management to minimize incidents and enhance operational efficiency.

Card Image

Development Management

Maintains the alignment of what is requested to be designed in the Change Request and what is actually built, tested, and accepted.


Card Image

Problem Management

Minimizes the adverse impacts of incidents and problems on the business by getting to the root cause.

Card Image

SLA Management

Measures and reports
the performance of SLAs
for different clients.

Card Image

Incident Management

Restores normal service operations as quickly as possible and minimizes the adverse impact on business operations.


Customer Stories!

See how companies like yours are succeeding with innovative products, services, and technologies from SAVIC.


Managed Services Types

Types of Managed services

Following are the Managed services types

Application Managed Services

Keep your systems running at peak performance with SAVIC Support. Delivery model that will deliver the scoped IT services for clients at dramatically lower cost, yet maintaining the desired SLA's.

Data Center and IT Infrastructure Services

Solutions that keep data centers secure, sustainable and online. Our integrated technologies help data centers stay safe while operating efficiently.

Cyber Security Services

We envision 360-degree enterprise security and implement right-fit solutions to help businesses safeguard their digital platforms

Application Managed Services

Keep your systems running at peak performance with SAVIC Support.

Delivery model that will deliver the scoped IT services for clients at dramatically lower cost, yet maintaining the desired SLA's.


SAVIC MaxCare

  • Enhance operational efficiency by implementing a cutting-edge cloud-based ERP system, automating processes, and providing users with a generative AI-driven digital assistant.
  • Elevate decision-making speed and quality by leveraging real-time analytics powered by AI to gain valuable insights.
  • Establish the SLA baseline
  • Implement SLA
  • Manage the Ongoing Change
  • Periodic Review & Maturity of the process
  • Disaster Recovery
  • Re-engineering
  • Application Performance Monitoring

Application Support

  • Provide Technical Support
  • Performance Tuning
  • Security Management
  • User Administration
  • Capacity Planning
  • Monitor SAP Servers
  • Provide technical support as per the agreed SLA.
  • Development of new Reports / Conversion Programs
  • Develop interface codes to meet Functional Specifications

Functional Support

  • Provide functional support as per the agreed SLA
  • Trouble shooting of failure of implemented functionality
  • Troubleshooting with respect to incorrect business procedures
  • Minor changes in functionality mapping & Reports

Data Centre and IT Infrastructure Services

Solutions that keep data centers secure, sustainable and online.

Our integrated technologies help data centers stay safe while operating efficiently.


Data Centre / Cloud Hosting Management

  • Server Sizing
  • Hardware setting
  • Facility management
  • Operational setting
  • 24X7 Monitoring
    •

    Help Desk
    Services

    • Incident Management & problem Management
    • Service level Management
    • Coordination of SAP Services

    Database
    Services

    • Backup and recovery
    • Efficiency optimization
    • DR & High availability
    • Fine tuning environment

    System Management Services

    • Set up VPN
    • Configure routers
    • Network Provisioning
    • Network Monitoring
    • Performance management

    Cyber Security Managed Services Offerings

    Managed Security Services (MSS) encompass a range of cybersecurity solutions provided by specialized firms to enhance an organization's security posture.

    Here are key details about Cyber Security Managed Services Offerings:

    • Managed Identity and Access Management (IAM)
    • Managed Antivirus/Antimalware
    • Managed Firewall
    • Managed Risk and Compliance Management
    • Managed Vulnerability Management
    • Managed Security Information and Event Management (SIEM)
    • Managed Intrusion Detection System (IDS)
    • Intrusion Prevention System (IPS)
    • Managed Unified Threat Management (UTM)
    • Managed Encryption

    Cyber Security

    We help Customers build digital trust

    Transforming security into a source of strength and competitive advantage

  • Advanced Mal-ware Protection
  • Data center & Perimeter Protection
  • Network Risk Assessment
  • Security Monitoring and Management Services (SIEM & SOC)
  • Host & End Point Security
  • Cloud & Virtualization Security
  • Security Device Management
  • Mobile Security
  • Data protection audits
  • Data threat analysis
  • Risk assessments
  • Data mapping & classification
  • DLP and DRM implementation
  • Policy design & Process definition
  • Data protection audits
  • Data threat analysis
  • Risk assessments
  • Data mapping & classification
  • DLP and DRM implementation
  • Policy design & Process definition

    • Cyber Security Challenges

    Some of the key challenges include:

    Cybersecurity faces a myriad of challenges due to the constantly evolving nature of technology and the increasing sophistication of cyber threats.

    Identity & Access Control

    Organizations struggle to provision and control access consistently across IaaS, PaaS and SaaS services due to the lack of centrally managed identities and access rights.

    Monitoring & Response

    Organizations need visibility and control of access to data and services, regardless of location, and they must respond rapidly to any threat.

    Data Leakage

    The cost of sensitive data leaking from cloud storage services and code repositories can be huge in terms of both reputational damage and non-compliance penalties.

    Governance

    Ownership of strategy and risk is not always defined, leading to a lack of control, with little agreement on secure way of working.

    Skill Shortages

    Cloud skills are at a premium, cloud security skills are even rarer.

    Shadow IT

    Staff bypass central IT to adopt cloud services, exposing organizations to unquantified risk. How do you manage EU GDPR compliance if you cannot identify where your personal data is stored?

    Let's Talk