Why UCAM Chose SAVIC as Its Transformation Partner
Industrial MachinerySAP S/4HANA
UCAM is established as a market leader in the field of Precision CNC Rotary Tables, Index Tables, and Pallet Changing Systems, driven towards delivering seamless customer experiences. UCAM's differentiation lies in cutting-edge technology, unceasing product innovation, and proactive customer relationships. SAVIC implemented SAP for both customer experience and cloud ERP transformation.
Business Challenges / Requirements
- Easy-to-use self-service functionality for customers
- Increase data density in the online shop for customer access
- Easy and intuitive interface to meet modern user expectations
- Be competitive in the digital age with online channels
Solution Provided
- Deployed SAP Commerce and SAP Marketing based on SAP S/4HANA
- Enabled comprehensive customer data for improved sales insights
- Empowered sales team with customer data on any device, 24x7
- Enhanced visibility of sales performance across the entire sales pipeline
Value & Benefits Delivered
- Higher customer satisfaction and loyalty
- Single source of customer truth across the business
- Sales teams with information at their fingertips wherever they are
- Real-time updates enabling sales team to serve customers better
- Enhanced visibility of sales performance across entire pipeline
- Increased operating revenue and faster decision-making processes
Why SAVIC
- Agile, scalable SAP Commerce solution as basis for the new online shop
- Opportunity to expand the customer self-service area
- Proven success record of other SAP solutions
- SAVIC's expertise in SAP Customer Experience implementations
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