SAP Service Cloud

Service cloud

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Redefine Customer Engagement with SAP Service Solutions

Go beyond traditional service and be a disrupter in your industry to provide great experiences for your customer. SAP Service Solutions equips your customer service organization to innovate how you do business, and simplify your technology landscape in a digital world. Customers are now making service requests before they even start the sales process. Long and far removed are the days where customer service was a post sales interaction alone. Customer service technology ecosystem has grown more complex over time and shows no signs of slowing down as new communication channels and touchpoints become available.

Track leads, optimise all sales activities, and close deals faster

Key Features

  • Account & Contact Management
  • Interaction Management
  • Presence and Skills
  • Routing
  • Service Ticket
  • Service Analytics
  • Queue Management
  • Service Level Agreements
  • Leadst
  • Quotes
  • Orders
  • Jam Collaboration
  • Social Engagement
  • Install Base
  • Self Service
  • Time Recording
  • Service Contracts
  • API Integration
  • Maintenance Plans
  • Field Service
  • Resource Scheduling
  • IoT Servicing
  • Field Service

Connect, Transform, Reimagine with IOT

SAP solutions for the Internet of Things generate data-driven intelligence from connected things, people and devices. Connect your business with the new generation of Internet-enabled devices in the cloud, transform your existing business processes and reimagine your business and customer experience to take your service organization to the next level.

Empower your Customers to Resolve Service Requests on their own

Equip your customers with the tools they need to search and find answers with ease. Create a self-service experience that improves customer satisfaction and reduces support costs through micro-services offered via as a Service. Allow customers to search communities, view recent purchases, register products, create incidents or engage with a service agent in the channels of their choice to resolve their inquiries at their convenience..

Drive Engagement with Support Communities

Build an interactive community with the SAP Jam Communities solution, to foster collaborative service issue resolution. Through Q&A forums and discussions, your community members can get the answers they need anytime and anywhere.

Grahak Anubhavati - Sell Smarter Sell Faster

SAP Qualified Partner Packaged Solution

Key Features

  • Account and Contact Management
  • Lead Management
  • Opportunity Management & timeline
  • Opportunity Management
  • Services
  • Analytics
  • Integration

Grahak Anubhavati enable Companies to ease their sales, service and marketing teams to engage easily and effectively with their customers on SAP Sales & Service Cloud.

The solution allows company to manage their customer needs from anywhere and innovative solutions to keep them future ready. Ensuring successful delivery of this solution SAVIC Technologies help you with a fully ready to deploy Industry Specific Solution.

Central place to store the Account/Contact Data in Sales & Service Cloud as opposed to distributed systems like Outlook, Excel sheets, Mobile devices, etc.

Critical key figures like the Amounts (Expected revenue), Timelines (Start & End Date), Probability (%), account for critical KPI analytics over an Opportunity.

All attributes of a Lead are reportable, so analytics on Lead for example by Source, by Category, by rep, etc. is easily configurable.

Capability to maintain multiple Sales team members at Account, which ensures every active contributor from the sales team on the Account is maintained & tracked .

Your salespeople will love SAP Sales Cloud because they can now close more deals faster with:

The Right Insight at the Right Time

Provide your customer service agents with the customer and solution details they need for a successful service interaction, at their fingertips. Know which field service resources are available at any given time to address a customer need and increase utilization. With collaboration tools and knowledge bases, service agents will be able to tap into the combined company knowledge instantly and increase the speed it takes to solve a customer issue.

The Channels Your Customers Want

Meet your customers in the channel of their choice. Your customers expect to be served at their terms, and through their preferred communication channels. Allow your customers to communicate with your business and answer their inquiries seamlessly through their preferred social or traditional communication channels.

Integration to Your Enterprise

Your service teams must be closely connected to your entire enterprise. Today, potential customers are already seeking information from companies through service platforms before they make their first purchase decision. Operate as a single brand across channels, orchestrating customer experiences – both pre- and post-sale – across all touch points.

Service on the Go

Service managers and field service technicians need complete mobile access. Field service agents should be equipped with the tools they need to address customer issues quickly and efficiently. Equip your field agents to look up inventory information and order spare parts right from their smart device on the job. Drive productivity and resolve service requests with the intuitive user interface on mobile devices.

Go beyond Customer Expectations and deliver end-to-end

SAVIC Delivery Frame Work

A service delivery system (SDF) is a collection of concepts, guidelines, regulations, and constraints that a service provider can use to direct the design, creation, implementation, operation, and retirement of services in order to provide a consistent service experience to a particular user group.


SAP Service Cloud Solution Enablers

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