Elevate Your Customer Experience with Digital Transformation
A secure, AI-powered self-service platform that enables businesses to enhance customer interactions, streamline operations, and gain real-time insights — with seamless SAP integration at its core.
What is the SAVIC Customer Portal?
The SAVIC Customer Portal is a purpose-built, AI-powered digital self-service platform that transforms how your business engages with customers. It gives your customers secure, real-time access to their orders, invoices, cases, and account information — pulling live data directly from SAP S/4HANA and connected systems.
Designed and delivered by SAVIC, the portal combines enterprise SAP integration with modern web and mobile development, AI-driven automation, and deep customisation capability. The result is a customer experience that reduces inbound queries, accelerates issue resolution, and builds lasting loyalty — all on a secure, scalable cloud platform.
Enhanced CX
Give customers 24/7 self-service access to everything they need — no waiting, no calls required.
SAP-Connected
Live data from SAP S/4HANA, CRM, and logistics — always accurate, always up to date.
AI-Driven
Intelligent chatbots, predictive insights, and automated workflows built into every interaction.
Enterprise Secure
MFA, SSO, role-based access, and cloud-grade security protecting every customer session.
Everything Your Customers Need, All in One Place
The SAVIC Customer Portal delivers a comprehensive set of capabilities that transform how your customers interact with your business.
AI-Driven Customer Engagement
Enhance every customer interaction with AI-powered insights, intelligent chatbots, and automated workflows that personalise the experience at scale.
Seamless SAP & CRM Integration
Connect effortlessly with SAP S/4HANA, SAP BTP, CRM platforms, and third-party APIs — delivering a unified view of every customer relationship.
Secure & Scalable Architecture
Cloud-based infrastructure with multi-factor authentication, role-based access control, and enterprise-grade security — built to scale with your business.
Full-Stack Web & Mobile
Modern, responsive web and mobile applications that deliver a consistent, high-quality customer experience across every device and channel.
Enterprise-Grade Customisation
Extend SAP solutions with custom UI, workflows, and business logic — fully tailored to your brand, processes, and customer expectations.
Real-Time Analytics & Insights
Predictive analytics and intelligent dashboards that give your teams the insights they need to act faster and serve customers better.
How We Build Your Customer Portal
SAVIC provides end-to-end Customer Portal delivery — from experience design and SAP integration through to AI enablement and ongoing managed services.
Customer Portal Design & Build
We design and develop your SAVIC Customer Portal from the ground up — user journeys, UI/UX, backend integration, and security configured to your requirements.
SAP BTP & S/4HANA Extensions
We build portal features that connect directly to SAP S/4HANA and BTP services — surfacing orders, invoices, cases, and data in real time for your customers.
API Development & Integration
We develop and integrate REST APIs connecting the portal to SAP, CRM, ERP, and third-party systems — creating a unified customer data experience.
AI Chatbot & Automation
We implement AI-powered chatbots, automated ticket routing, and intelligent self-service flows that resolve customer queries without agent involvement.
Analytics & Reporting
We configure customer-facing dashboards, real-time order tracking, and operational reports — giving customers full visibility into their account and interactions.
DevOps & Continuous Delivery
We implement CI/CD pipelines, automated testing, and deployment workflows — ensuring your customer portal is always up to date and performing at its best.
What the Portal Delivers
The SAVIC Customer Portal brings together self-service, AI automation, and real-time SAP data in one seamless customer experience.
Self-Service Account Management
Customers manage orders, invoices, cases, and account details independently — reducing inbound queries and improving satisfaction.
AI Chatbot & Live Support
Intelligent chatbot handles routine queries 24/7, escalating to live agents seamlessly when human intervention is needed.
Order & Delivery Tracking
Real-time order status, delivery tracking, and shipment notifications pulled live from SAP S/4HANA and logistics systems.
Customer Analytics Dashboard
Personalised dashboards showing spend history, order trends, open cases, and account KPIs — tailored to each customer's profile.
Multi-Factor Authentication
Enterprise-grade login security with MFA, SSO integration, and role-based access — keeping customer data protected at all times.
Mobile-Ready Experience
Fully responsive design and optional native mobile app support — ensuring customers get the same great experience on any device.
Industries We Serve
The SAVIC Customer Portal is deployed across diverse industries — each implementation tailored to your sector's unique customer engagement requirements.
Built by SAVIC, Designed for Your Customers
The SAVIC Customer Portal is our own product — built on years of SAP implementation expertise and customer experience design. We don't just configure it; we design, build, integrate, and evolve it around your specific business model, customer base, and SAP landscape. Every portal we deliver is a unique, branded experience that reflects your organisation.
- Built and delivered by SAVIC — combining SAP expertise with modern web development
- Deep SAP S/4HANA and BTP integration for live, accurate customer data
- AI and automation capabilities embedded from the ground up
- Fully customisable to your brand, processes, and customer journeys
- Enterprise-grade security, compliance, and scalability built in
- Ongoing managed services, enhancements, and continuous optimisation
SAVIC-Built
Our own product — combining SAP expertise and modern web engineering in one proven platform.
AI-First
AI chatbots, predictive insights, and automation embedded from day one — not bolted on later.
Deep SAP Integration
Live S/4HANA data, BTP services, and CRM connectivity built into every customer interaction.
Fully Customisable
Branded, tailored, and configurable to your exact business processes and customer journeys.
Related SAVIC Solutions
The SAVIC Customer Portal works alongside these complementary platforms delivered by SAVIC.
Customer Workflows
Automate customer service processes — case management, omni-channel support, and self-service on ServiceNow.
Learn moreSAP Build Work Zone
Extend the portal experience with a unified digital workplace for employees and partners.
Learn moreSAP Integration Suite
Connect the Customer Portal to any system in your landscape with SAP's integration platform.
Learn moreReady to Elevate Your Customer Experience?
Get in touch with SAVIC to discover how our Customer Portal can transform your customer engagement — with AI, SAP integration, and self-service capabilities your customers will love.