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Keep your systems running at peak performance with SAVIC Support

SAVIC propose to deliver the requisite IT Services using our innovative and optimal HYBRID (On Site, Near Shore/ Off Site and Off Shore) Delivery model that will deliver the scoped IT services for clients at dramatically lower cost, yet maintaining the desired SLA's. The central theme of our service delivery model is an Integrated Centralized service help desk. This service desk will become the single point of contact for issues. SAVIC use ITIL and GMP compliant ticketing tool for this service desk. The end users of can log a problem or raise a query through the web, email, visit or phone. All issues will be addressed within the SLAs which would be agreed up on the due diligence phase of the project along with clear service catalog, categories and priority.

Optimize IT operations, and innovate business processes faster to become a best-run business.

SAP Implementation in India

SAP Application Management Challenges

  • Insufficient in-house Resources
  • Application Performance Issues
  • Infrastructure Risk with Upgrades
  • Focus on Core Business Processes
  • Increased Functionality
  • Reduce Operational Expense
  • Constrained capital
  • 7x24 Support

Signup for a Complimentary*

SAP System Health Check
valued over $2,000 USD

Top-down Basis analysis and report of your systems health including any best practices actionable recommendations

  • SAVIC Signup for the free SAP monitoring of your chosen system, which is only a few minutes and clicks away,
  • Keep the remote monitoring enabled to allow SAVIC to discover and collect your SAP systems performance information for at least 1 month, so our SAP Basis experts can have sufficient data for analysis and report findings as well as best practices recommendations
  • Short (no longer than 30 minutes) weekly online consultation with our SAP Basis experts to ensure any urgent or important findings are discussed with you, as well as any knowledge we can transfer to your team on utilizing the platform

SAVIC Support Methodology

Privacy policy - description

SAVIC service delivery model for SAP Customers are supported by a robust process and infrastructure framework. SAVIC will implement & support word-class Best Practices, call on its Centers of Excellence, and use continual review and feedback from SAP Customers as the pillars of Service Delivery Excellence.
Manage changes in

the IT environment

Effectively manage

budgets and resources

Identify opportunities for both incremental

and radical process improvements

Drive costs out

of service delivery

savic services

See, What Customers are saying about SAVIC


Keep your systems running at peak performance – and get more value from your new and existing SAP software – with SAP Support. We offer a range of support services, including long-term plans, embedded teams, remote technology support, a self-service portal, and more. Our experts can help with everything from SAP implementation and maintenance to system improvements and innovation strategies.

SAVIC customers and partners can search our knowledge base, find solutions to issues, report incidents, and more.

SAVIC Service Level Management Framework

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The SAVIC SAP support solution offered to Customer is based on SUPPORT@SAVI which is proven solution which addresses all major and minor challenges in the support life cycle. 
SAVIC will establish service level management framework to ensure that for the SLA’s committed, necessary Operational Level Agreements and Under Pinning Contracts are in place to ensure the delivery of agreed target levels. SAVIC proposes the following key principles for service level management:
savic services
Establish the

SLA baseline
Decorative line

Decorative line
Manage the On

Going Change
Decorative line
Periodic Review &

Maturity of the process
Decorative line
Functional Support
  • Provide functional support as per
    the agreed SLA
  • Trouble shooting with respect to incorrect business procedures
  • Minor changes in functionality
    mapping & Reports
  • Documenting any configuration changes as per Standards
  • Trouble shooting of failure of implemented functionality
  • Develop functional specs for
    minor enhancements
  • Resolve any data related
  • Function Support on Statutory
  • SAP process related queries raised by end users in case of severe issues
  • Resolve integration issues with other modules of SAP
  • End User Training on
    needs basis
  • Conduct impact analysis &
    update documentation
BASIS Support
  • Provide Technical Support
  • Performance Tuning
  • Monitor SAP Servers
  • Security Management
  • Patch Management 

  • Analyze Run Time Errors
  • Printer Administration Partly
  • User Administration
  • AP Disaster Recovery support
  • Transportation of SAP repository
  • Performance Mgmt.
  • Capacity Planning
ABAP Support
  • Provide technical support as per the agreed SLA.
  • Bug fixes to the enhancements
  • Development of new Reports / Conversion Programs
  • Develop technical specs for new technical development
  • Develop interface codes to meet Functional Specifications/Change
  • Optimize developed programs to improve the performance
  • Test Customer specific objects as and when required
  • Migration to Higher version Hot Packs, Version Upgrades


Optimize IT Operations and Innovate Business Processes More Quickly

SAP GST Migration project


Leverage the Value of Support & Maintenance

Effective Support Methodology & Processes



Execution Plan – Onsite and Offshore


SAVIC, a Unique Partner