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The solution allows company to manage their customer needs from anywhere and innovative solutions to keep them future ready. Ensuring successful delivery of this solution SAVIC Technologies help you with a fully ready to deploy Industry Specific Solution.
Central place to store the Account/Contact Data in Sales & Service Cloud as opposed to distributed systems like Outlook, Excel sheets, Mobile devices, etc.
Critical key figures like the Amounts (Expected revenue), Timelines (Start & End Date), Probability (%), account for critical KPI analytics over an Opportunity.
All attributes of a Lead are reportable, so analytics on Lead for example by Source, by Category, by rep, etc. is easily configurable
Capability to maintain multiple Sales team members at Account, which ensures every active contributor from the sales team on the Account is maintained & tracked
SAP solutions for the Internet of Things generate data-driven intelligence from connected things, people and devices. Connect your business with the new generation of Internet-enabled devices in the cloud, transform your existing business processes and reimagine your business and customer experience to take your service organization to the next level.
Equip your customers with the tools they need to search and find answers with ease. Create a self-service experience that improves customer satisfaction and reduces support costs through micro-services offered via as a Service. Allow customers to search communities, view recent purchases, register products, create incidents or engage with a service agent in the channels of their choice to resolve their inquiries at their convenience.
Build an interactive community with the SAP Jam Communities solution, to foster collaborative service issue resolution. Through Q&A forums and discussions, your community members can get the answers they need anytime and anywhere.