ucam engineering excellence. exactly.

Case study


Industry
Industrial machinery and components

Products and Services
Manufacturing of precision CNC Rotary Tables,
Index Tables and Pallet Changing Solutions for Machine Tool applications.

Employees
200


Bring "customer delight" to customers spread all around the world through Quality and On time delivery, SAP Customer Experience

UCAM is established as a market leader in the field of Precision CNC Rotary Tables, Index Tables, & Pallet Changing System, driven towards delivering seamless customer experiences. UCAM product line lays the benchmark for quality, reliability, and performance, while machining the needs across numerous industries, from Aerospace to Medical.


Before: Challenges and Opportunities

  • Easy-to-use self-service functionality, Increase the data density in the online shop for customer
  • Easy and intuitive interface
  • Be competitive in the digital age

Why SAP and SAVIC Technologies Private Limited

  • Agile, scalable SAP Commerce solution as basis for the new online shop
  • Opportunity to expand the customer’s self-service area
  • Proven success record of other SAP solution

After: Value-Driven Results

  • Deployed SAP Commerce and SAP Marketing based on SAP S/4HANA
  • Make more informed decisions, using comprehensive data to improve sales insights further
  • Effective Material requirement planning
  • Empower sales team members with customer data at their fingertips wherever they are, on any device, 24x7, enhancing efficiency and productivity
  • Enhance visibility of sales performance across the entire sales pipeline, with real-time updates enabling the sales team to serve customers better
TOP BENEFITS ACHIEVED


Higher

Customer satisfaction and loyalty


86%

of B2B executives consider customer experience to be very important


58%

manufacturers forecast increased demand for services.


50%

manufacturers will see most of their business depend on creating digitally enhanced goods and services.


  • With the SAP Cloud for Customer solution, we have a single source of customer truth across our business. This gives our sales teams the information they need to be productive wherever they are and on any device. ”

    Mr. Lakshmi Indradev

    Director

    UCAM, Bengaluru, India




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