Life At SAVIC
Access resources to help you manage your business and learn how SAVIC is responding.Access resources to help you manage your business and learn how SAVIC is responding.
SAVIC SAP Customer Experience package provides a modern, modular, and open foundational
layer to innovate new services, support integrated networks of consumer value across businesses,
and future-proof applications against disruptions to operations caused by new technology.
The SAP Customer Experience Enablement helps customers and partners to extract maximum
advantage from the SAP C/4HANA suite of solutions. It includes portfolios of Marketing,
Commerce, Service, Sales and Customer Data.
Absence of having right technology, which is
necessary to deliver great customer experiences in real time and in a cost-effective
way is a great challenge. The key obstacles arrive when trying to perfect the
experience for every customer across every channel.
Managing the accessibility and overall ease of this
experience is something that top CX leaders are not well prepared. Many experts
felt businesses are unable to design right multiple channel experiences across both
traditional and digital channels.
Negligence of companies on investment in CX, becoming a
vital challenge on business performance. Now time come-up for top leaders in
organization to understand the necessity to invest in fast enough to stay current
with technological advancements.
Missing vital information about their
customer base is still major concern for the business, many lacks confidence in
access to all key information to truly comprehend their consumers and in turn
deliver better experiences to them.
Operational complexities like the need to use
multiple systems at once, difficult workflows, and manual processes, take their focus
away from truly serving customers this results in dissatisfaction and turnover of
experienced service staff is a major challenge.
Due to lack of personalization and inefficient automation reduces the level of customer experience ultimately results in loss of customer base.
SAVIC SAP Marketing Cloud gives you the real time context-based data and realize data from any
channel to create a single integrated customer view promptly which allows you recognize the right
customers and bring-out the best customer experiences to identify fresh marketing opportunities
With improved product content management (PCM), support for complex product configurations
and specifications, including products with multiple dimensions and price lists tailored for
SAVIC SAP Sales Cloud portfolio comprises solutions that empower your customers to be helpful to
customers throughout their purchasing journey easy, instant access to back-office information,
access to real-time customer analytics and sales data for maximizing sales capabilities.
SAVIC SAP Customer Data Cloud provides your business securely identify consumers across devices
and streamline Identity Lifecycle Management, and guard against dangers with SAP Customer
Identity and Access Management solutions for B2B in a central and secure environment adhering
to General Data Protection Regulation (GDPR).
SAP Service Cloud creates a cohesive service experience by fulfilling the gap amid front-office
engagements and back-office processes. This solution automatically delivers swift, more accurate
answers with cross-channel insight, intelligent, cloud-based customer service and ensures your
customer service teams are properly trained and available to meet service demands.
Enrich the CX of your business by recognizing and beating operational hindrances, reviewing
processes, and discovering dynamic solutions.
Appraise and authenticate critical project areas, which allows to actively apply best practices and
settle complications throughout your transformation voyage.
Get access to personalized workshops and optimization services for topics such as solution
structure, integration and data migration, and solution-specific methods.
Get dedicated backing from experienced experts throughout your entire project journey to
transfer knowledge and skills to your team rapidly.
Next Generation Phase-Wise SAP Implementation Methodology.
Keep your systems running at peak
performance with SAVIC MAXsupport.
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