SAP CX

Software as a service

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Explore SAP Customer Experience With SAVIC

Reinvent CRM to Deliver Connected Customer Experiences

SAVIC SAP Customer Experience package provides a modern, modular, and open foundational layer to innovate new services, support integrated networks of consumer value across businesses, and future-proof applications against disruptions to operations caused by new technology. The SAP Customer Experience Enablement helps customers and partners to extract maximum advantage from the SAP C/4HANA suite of solutions. It includes portfolios of Marketing, Commerce, Service, Sales and Customer Data.

Mastering Challenges In Customer Experience

Incapable Technology Usage

Absence of having right technology, which is necessary to deliver great customer experiences in real time and in a cost-effective way is a great challenge. The key obstacles arrive when trying to perfect the experience for every customer across every channel.


Lacks Omni-Channel Model

Managing the accessibility and overall ease of this experience is something that top CX leaders are not well prepared. Many experts felt businesses are unable to design right multiple channel experiences across both traditional and digital channels.

Low Investments In CX

Negligence of companies on investment in CX, becoming a vital challenge on business performance. Now time come-up for top leaders in organization to understand the necessity to invest in fast enough to stay current with technological advancements.


Lacks Access To Necessary Information

Missing vital information about their customer base is still major concern for the business, many lacks confidence in access to all key information to truly comprehend their consumers and in turn deliver better experiences to them.

Delay in Response to Customers

Operational complexities like the need to use multiple systems at once, difficult workflows, and manual processes, take their focus away from truly serving customers this results in dissatisfaction and turnover of experienced service staff is a major challenge.

Poor Customer Experience

Due to lack of personalization and inefficient automation reduces the level of customer experience ultimately results in loss of customer base.


Discover SAP Marketing Cloud With SAVIC

SAVIC SAP Marketing Cloud gives you the real time context-based data and realize data from any channel to create a single integrated customer view promptly which allows you recognize the right customers and bring-out the best customer experiences to identify fresh marketing opportunities quickly.



Scope

  • Dynamic Customer Profiling
  • Marketing Planning and Performance
  • Audiences, Campaigns, and Journeys
  • Lead and Account-Based Marketing
  • Marketing Analytics

Key Functionalities

  • Self-service customer privacy, consent and preference management
  • Identify the best audiences for purchase, retention, and lead conversion
  • Real-time multi touch attribution of offline and online interactions
  • Share profile across all front office channels and the back office

Value Benefits

40%

    Improvement in email conversion rates

40%

    Reduced disparate marketing systems and integration costs.
Uncover The SAVIC SAP Commerce Cloud

With improved product content management (PCM), support for complex product configurations and specifications, including products with multiple dimensions and price lists tailored for individual customers.



Scope

  • Everywhere Commerce
  • Context-Driven Services
  • Product Content Management
  • Experience Management
  • Order Management

Key Functionalities

  • Deliver contextually relevant experiences unique to each customer
  • Measure and improve the customer experience on an ongoing basis
  • Leverage stream AI based on real-time data to react to changing markets
  • Enable and facilitate innovation with a headless, API-first commerce platform

Value Benefits

50%

    Increased revenue through the digital channel.

307%

    ROI over 3 years.
Discover SAP Sales Cloud With SAVIC

SAVIC SAP Sales Cloud portfolio comprises solutions that empower your customers to be helpful to customers throughout their purchasing journey easy, instant access to back-office information, access to real-time customer analytics and sales data for maximizing sales capabilities.



Scope

  • Sales Automation
  • Sales Performance Management
  • Configure, Price, Quote (C PQ)

Key Functionalities

  • Save time and guesswork to accelerate sales
  • Model and manage sales territories and incentives
  • Guide sales reps through quotes and contracts
  • Embrace the future of selling

Value Benefits

28%

    Increase in average deal size

28%

    Reduction in IT operations and integration costs.
Empower Your Customer With SAVIC SAP Customer Data Cloud

SAVIC SAP Customer Data Cloud provides your business securely identify consumers across devices and streamline Identity Lifecycle Management, and guard against dangers with SAP Customer Identity and Access Management solutions for B2B in a central and secure environment adhering to General Data Protection Regulation (GDPR).



Scope

  • Offer seamless, personalized B2C engagements
  • Optimize B2B value networks
  • Build trusted customer and partner relationships
  • Strengthen customer trust in the era of GDPR, CCPA, and beyond

Key Functionalities

  • Trigger screens to capture preference attributes of registered users
  • Synchronize profiles and preferences with downstream applications
  • Provide frictionless and secure point of entry for customers across brands, regions, and digital properties (web, mobile, IoT)
  • Capture registration metrics to improve conversions

Value Benefits

5X

    Value of each registered users

30%

    Increase in conversion
Streamline Experience With SAVIC SAP Service Cloud

SAP Service Cloud creates a cohesive service experience by fulfilling the gap amid front-office engagements and back-office processes. This solution automatically delivers swift, more accurate answers with cross-channel insight, intelligent, cloud-based customer service and ensures your customer service teams are properly trained and available to meet service demands.



Scope

  • End-to-End Service Execution
  • Service that Scales
  • Intelligent User Experiences
  • Omni-channel Customer Service

Key Functionalities

  • Efficiently monitor, control and manage contact center operations in real-time
  • Enable customer service communication across traditional channels (phone, email)
  • Allow agents to be more effective with faster and more accurate ticket resolution
  • Get the right insight at the right time with embedded analytics

Value Benefits

30%

    Increase in conversion

92%

    Increase in loyalty program subscriptions
Bring Value To Your Customer Through SAP Customer Experience

Re-energize Your Customer Experience Strategy

Enrich the CX of your business by recognizing and beating operational hindrances, reviewing processes, and discovering dynamic solutions.

Choose Service Quality First

Appraise and authenticate critical project areas, which allows to actively apply best practices and settle complications throughout your transformation voyage.

Be Empowered With Expertise And Best Practices

Get access to personalized workshops and optimization services for topics such as solution structure, integration and data migration, and solution-specific methods.

Get Guidance – From Start To Finish

Get dedicated backing from experienced experts throughout your entire project journey to transfer knowledge and skills to your team rapidly.

Discover the Cloud Implementation Methodology

Phases of SAP CX Implementation

Next Generation Phase-Wise SAP Implementation Methodology.


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MaxCare Support Services

Keep your systems running at peak performance with SAVIC MAXsupport.


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