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Maxcare - Infrastructure & Managed Services

Infrastructure & Managed Services


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Maxcare - Infrastructure & Managed Services

SAVIC Maxcare provides end to end managed services mission critical applications such as SAP S/4HANA & SAP ECC, Cloud Application Management, Backup-as-a-Service, Disaster Recovery as a Service (DRaaS) and Remote Infrastructure Monitoring & Management.


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Accelerate innovation adoption in the cloud

SAP Cloud Application Services helps customers adopt and run the latest SAP technology with reduced complexity and costs


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SAVIC MAXCare in a Nutshell

Help to manage information flow, from Problem management to Change Management
Seamless Offshore Support 24X7

Service Desk

Provides strategic central point of contact for customers and an operational point of contact for managing incidents to resolution.


Change Management

Ensures standardized methods and procedures are used for efficient handling of all changes to minimize the impact of change-related incidents and improve operations.

Development Management

Maintains the alignment of what is requested to be designed in the Change Request and what is actually built, tested, and accepted.

Problem Management

Minimizes the adverse impacts of incidents and problems on the business by getting to the root cause and initiates the action to remove the error.

SLA Management

Measures and reports the performance of SLAs for different clients.


Incident Management

Restores normal service operations as quickly as possible and minimizes the adverse impact on business operations.


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See how companies like yours are succeeding with innovative products, services, and technologies from SAVIC.


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Maxcare - Managed Services Types

Application Managed Services
 

Keep your systems running at peak performance with SAVIC Support. Delivery model that will deliver the scoped IT services for clients at dramatically lower cost, yet maintaining the desired SLA's.


Data Center and IT Infrastructure Services

Solutions that keep data centers secure, sustainable and online. Our integrated technologies help data centers stay safe while operating efficiently.

Cyber Security Services
 

We envision 360-degree enterprise security and implement right-fit solutions to help businesses safeguard their digital platforms

Application Managed Services

Keep your systems running at peak performance with SAVIC Support. Delivery model that will deliver the scoped IT services for clients at dramatically lower cost, yet maintaining the desired SLA's.

SAVIC MaxCare

  • Establish the SLA baseline
  • Implement SLA
  • Manage the Ongoing Change
  • Periodic Review & Maturity of the process
  • Disaster Recovery
  • Re-engineering
  • Application Performance Monitoring



Application Support

  • Provide Technical Support
  • Performance Tuning
  • Security Management
  • User Administration
  • Capacity Planning
  • Monitor SAP Servers
  • Provide technical support as per the agreed SLA.
  • Development of new Reports / Conversion Programs
  • Develop interface codes to meet Functional Specifications

Functional Support

  • Provide functional support as per the agreed SLA
  • Trouble shooting of failure of implemented functionality
  • Troubleshooting with respect to incorrect business procedures
  • Minor changes in functionality mapping & Reports





Data Centre and IT Infrastructure Services

Solutions that keep data centers secure, sustainable and online. Our integrated technologies help data centers stay safe while operating efficiently.

Data Centre / Cloud Hosting Management

  • Server Sizing
  • Hardware setting
  • Facility management
  • Operational setting
  • 24X7 Monitoring


Help Desk Services
 

  • Incident Management & problem Management
  • Service level Management
  • Coordination of SAP Services

Database Services
 

  • Backup and recovery
  • Efficiency optimization
  • DR & High availability
  • Fine tuning environment

System Management Services

  • Set up VPN
  • Configure routers
  • Network Provisioning
  • Network Monitoring
  • Performance management
Cyber Security Managed Services Offerings

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  • Managed Identity and Access Management (IAM)
  • Managed Antivirus/Antimalware
  • Managed Firewall
  • Managed Risk and Compliance Management
  • Managed Vulnerability Management
  • Managed Security Information and Event Management (SIEM)
  • Managed Intrusion Detection System (IDS)
  • Intrusion Prevention System (IPS)
  • Managed Unified Threat Management (UTM)
  • Managed Encryption



CYBER SECURITY

We help Customers build digital trust – transforming security into a source of strength and competitive advantage

Approach to Cyber Security Managed Services

Assess


Advise

Implement

Operate

Cyber Security Challenges

Identity & Access Control

Organizations struggle to provision and control access consistently across IaaS, PaaS and SaaS services due to the lack of centrally managed identities and access rights.


Monitoring & Response

Organizations need visibility and control of access to data and services, regardless of location, and they must respond rapidly to any threat.

Data Leakage

The cost of sensitive data leaking from cloud storage services and code repositories can be huge in terms of both reputational damage and non-compliance penalties.

Governance

Ownership of strategy and risk is not always defined, leading to a lack of control, with little agreement on secure way of working.

Skill Shortages

Cloud skills are at a premium, cloud security skills are even rarer.


Shadow IT

Staff bypass central IT to adopt cloud services, exposing organizations to unquantified risk. How do you manage EU GDPR compliance if you cannot identify where your personal data is stored?


SAVIC Implementation Methodology

Phase Wise Deliverable for Business Suite & On-Premise – Agile & Waterfall

SAP Activate is an implementation methodology used in SAP S/4HANA and unique combination of 3 core pillars, SAP Guided configuration, SAP Best Practices & Methodology. It is the quickest way till date, to simplify and streamline your business operations with SAP S/4HANA.This methodology enables customers to build smart, run and start faster in their respective landscape.


SAVIC Data Migration Methodology

SAP delivered a massive wave of simplification and innovation in the core of SAP S/4HANA.

SAVIC SAP S/4HANA migration templates helps SAP Business Suite customer can move from different start releases to SAP S/4HANA, on-premise edition. For certain start releases, a one-step procedure is available, which includes the installation of the SAP S/4HANA Core and, if necessary, the migration of the database to SAP HANA.


SAVIC
Implementation services

Start seeing everything in your IT environment with
our Implementation services.


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SAVIC Cutover Strategy

Cut-Over strategy is the Document that we create to maintain the key stratergies

Cutover process involves a series of steps need to be planned, executed and monitored in order to make the project golive. It encompass Cutover Strategy, Cutover Plan, The Cutover Date, Agile Monitoring of the cutover activities and Controlling undesired variations.



MaxCare Support Services

Keep your systems running at peak performance with SAVIC MAXsupport.


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Grow Your Business In The Digital Transformation Era

SAVIC technocrat connect to and collaborate with our customers, understand and become part of their value chains, and leverage digital transformation to deliver innovative services and business outcomes instead of selling products.

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